Compare All Packages, Features & Plans Below

Includes

• Voice (PSTN)Support for inbound calls over the PSTN as well as outbound calling via the agent dialpad or click-to-call within the CRM.
• Standard Reporting & DashboardsIncludes access to 13 pre-configured reports, dashboards, and monitoring pages with standard visualization and filtering tools.
• CRM AdaptersNative integration support for Salesforce, Zendesk, Oracle, Service Cloud, Kustomer CRM, and Microsoft Dynamics.
• Web SDKProvides in-web capabilities including Instant web calls, Scheduled calls, Queue deflection, Web chat widget, Proactive triggers, and Direct Access Points.
• Standard SupportStandard Support includes Online Ticketing Desk, Knowledgebase, 24x7 response for severity 1, Business hours for severity 2 and 3, Trust Site, and 99.95% Uptime SLA (without credits).
• Single Sign-OnUsers can login using their corporate credentials managed by their internal identity management system using SAML 2.0.

Includes Basic Plus

• SMS BlendingProvides the ability for Administrators and Agents to initiate SMS messages to consumers while in the Voice IVR.
• Standard Reporting & DashboardsIncludes access to 13 pre-configured reports, dashboards, and monitoring pages with standard visualization and filtering tools.
• Mobile SDKWith support for both iOS and Android, the mobile SDK provides the ability to embed the end-to-end customer journey into a company's mobile application.
• Advanced Reporting & DashboardsIncludes all standard reports and dashboards plus an additional 9 pre-configured reports. Advanced Reporting allows for ad-hoc analysis, report scheduling, and the ability to create custom visualizations.
• Reporting APIsPull all realtime and historical data into a 3rd party data warehouse and/or business intelligence tool.
• Premium SupportIncludes Online Ticketing Desk, Knowledgebase, Trust Site, Phone support for severity 1 and 2 issues, Slack channel communication, Named Customer Success Manager, 24x7 support, and improved response SLAs.

Includes

• Web & Mobile SDKProvides in-web capabilities including Instant web calls, Scheduled calls, Queue deflection, Web chat widget, Proactive triggers, and Direct Access Points. With support for both iOS and Android, the mobile SDK provides the ability to embed the end-to-end customer journey into a company's mobile application.
• Web & Mobile ChatIncludes both components of the Chat channel and is enabled through the UJET web SDK and mobile SDK. Allows customers and agents to communicate through a company's website or mobile app.
• SMSThe SMS channel enables two-way text communication between a consumer and agent. The SMS channel also enables SMS blending, the ability for Administrators and Agents to initiate SMS messages to consumers while in the Voice IVR.
• Voice (In-App)Enabled through the UJET mobile SDK, In-App Voice provides support for customer to agent (inbound) calling over WebRTC via a customers mobile app.
• SmartActionsFor customers on a Smartphone, SmartActions are actions initiated by the Agent to the customer to Request photos, Request videos, Request screenshots, Request text input, Request identity verification* (requires mobile SDK), and Request payment.
• Advanced Reporting & DashboardsIncludes all standard reports and dashboards plus an additional 9 pre-configured reports. Advanced Reporting allows for ad-hoc analysis, report scheduling, and the ability to create custom visualizations.
• Reporting APIsPull all realtime and historical data into a 3rd party data warehouse and/or business intelligence tool.
• Premium SupportIncludes Online Ticketing Desk, Knowledgebase, Trust Site, Phone support for severity 1 and 2 issues, Slack channel communication, Named Customer Success Manager, 24x7 support, and improved response SLAs.