FAQs

General
Q:
We don't have an app yet, is UJET still a fit for us?
A:

Absolutely. If the best user experience, ease of setup, flexibility, having real time reporting, a unified voice and chat solution for your website and 1-800 number is important, then UJET is for you.

Q:
Does UJET use VoIP?
A:

Yes. We use the highest quality underlying providers to guarantee QoS.

Q:
Do I need to buy any phones to work with UJET?
A:

No, the agent uses a smart widget in the browser to make and receive calls and chats. All you need on the agents' or admins' side is the Chrome browser and a reliable internet connection.

Q:
Can you buy/provision 1-800 numbers for us?
A:

Yes, we can buy a toll free or other number for your IVR calls. If you have an existing number, we will transition it over to us which could take anywhere between three days to three weeks.

Q:
What about seasonal extra seats?
A:

Yes. Seasonal staffing of agents can be easily managed.

Q:
What is UJET's SLA?
A:

99.95% uptime, with a service credit if it falls below that.

Q:
Do you have any support packages for priority support?
A:

We provide priority support without any additional costs. And that means support with solutions and not just acknowledging that you have reported an issue.

Q:
If my CRM goes down, can I answer support requests through the UJET Web App?
A:

Yes! All agents have a login to the UJET Web App and can answer calls and chats. When your CRM service is restored, the tickets will be pushed to your CRM at that time.

Q:
Do you integrate with Work Force Management tools?
A:

We provide real-time APIs that plug into WFM systems.

Q:
Is your reporting real-time?
A:

Yes. We provide your data as soon as it happens.

Pricing
Q:
How much does UJET cost?
A:

Cost per license per channel – voice or chat – is $40 monthly for an annual contract. So if you have 10 customer service representatives, each taking both calls and chats, then your monthly cost would be $800.

Q:
Are there any additional fees?
A:

No additional fees, no CRM adapter charges, no setup charges, and no geographical redundancy charges.

Q:
What are per-minute charges?
A:

It is a flat 1 cent per minute charge.

Getting Started
Q:
This looks amazing but the integration must be very difficult right?
A:

Absolutely not. Being developers ourselves, we have made it very developer friendly.

Q:
How long does onboarding take?
A:

Onboarding onto UJET takes minutes. This includes adding teams, assigning supervisors and setting up In-app, In-web and IVR queues.

Q:
Is there a trial period?
A:

Yes. UJET offers starter packs which allow you to test for a very small fee.

Investors

KLEINER PERKINS
DCM VENTURES
RESOLUTE
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KLEINER PERKINS
DCM
RESOLUTE
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Giving You Peace Of Mind

UJET has successfully completed SOC 2 security standards

Security

Giving You Peace Of Mind

UJET is SOC 2 certified

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