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support

as good as your service

SpotHero
“The great thing about working with UJET is that it’s truly a partnership. They view our customer success as their own.”
SUPPORT OPERATIONS MANAGER

support

as good as your service

UJET brings joy to customer support by helping
companies resolve problems faster. 

Customer Support Made Easy

With our unique smart actions, problems are
resolved easily and with quick precision
Verification without interrogation
Authenticate via a fingerprint
on a smartphone
Armed with knowledge
Unique diagnostic
packet with pertinent
customer info
Real-time sharing
Send photos, videos, or screenshots from your library
or snap one in real-time
Make it a team effort
Add or transfer to
another agent easily
during a call

Your Comprehensive Platform for Voice and Chat

Voice

99.999% uptime in 2017
Peak-time traffic management
Robust real-time reporting APIs
Phone, Web & App

Chat

Cross skilling
Chat conferencing
Proactive chat triggers
Web & App

Voice

99.999% uptime in 2017
Peak-time traffic management
Robust real-time reporting APIs
Phone, Web & App

Chat

Cross skilling
Chat conferencing
Proactive chat triggers
Web & App

One Stop Shop

In-App

One Stop Shop

In-App
In-Web
1-800

Huge Savings

Durations cut by 55%
$2 saved per call
ROI under 1 day
Durations
cut by
55%
Saved
$2
per call
ROI under
1 day

Happier Customers

Higher CSAT and FCR KPIs
Returns  & cancels reduced
Increased brand loyalty

Make It Work

No setup fees
No CRM adapter charges
No hardware required
Smart conditional deflection
Frictionless transition
Recordings included
Enterprise grade security  –
SOC2 & HIPAA compliant
Automatically capture information
CSAT score tracking
Significantly higher first time to resolution
Hi Fi audio
Shorter support durations
Insanely uncomplicated. Impossibly enjoyable. Instantly helpful.

You're In Good Company

Ring
"Unlike everyone else in this space, UJET’s cost structure does not benefit from extended handle times; as a result, UJET is proud to help you cut cost by lowering AHT. That’s a game changer!"
VP, CUSTOMER SUPPORT
Monet Software
"We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed."
SVP PRODUCTS
SpotHero
"Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting API and SDK, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a 'digital IVR' to best connect with us as well as faster customer service."
Support Operations Manager