FAQs
Absolutely. If the best user experience, ease of setup, flexibility, having real time reporting, a unified voice and chat solution for your website and 1-800 number is important, then UJET is for you.
Yes. We use the highest quality underlying providers to guarantee QoS.
No, the agent uses a smart widget in the browser to make and receive calls and chats. All you need on the agents' or admins' side is the Chrome browser and a reliable internet connection.
Yes, we can buy a toll free or other number for your IVR calls. If you have an existing number, we will transition it over to us which could take anywhere between three days to three weeks.
Yes. Seasonal staffing of agents can be easily managed.
99.95% uptime, with a service credit if it falls below that.
We provide priority support without any additional costs. And that means support with solutions and not just acknowledging that you have reported an issue.
Yes! All agents have a login to the UJET Web App and can answer calls and chats. When your CRM service is restored, the tickets will be pushed to your CRM at that time.
We provide real-time APIs that plug into WFM systems.
Yes. We provide your data as soon as it happens.
Cost per license per channel – voice or chat – is $40 monthly for an annual contract. So if you have 10 customer service representatives, each taking both calls and chats, then your monthly cost would be $800.
No additional fees, no CRM adapter charges, no setup charges, and no geographical redundancy charges.
It is a flat 1 cent per minute charge.
Absolutely not. Being developers ourselves, we have made it very developer friendly.
Onboarding onto UJET takes minutes. This includes adding teams, assigning supervisors and setting up In-app, In-web and IVR queues.
Yes. UJET offers starter packs which allow you to test for a very small fee.
Investors
KLEINER PERKINS
DCM
RESOLUTE
relay
KLEINER PERKINS
DCM
RESOLUTE
relay
UJET has successfully completed SOC 2 security standards
Security
UJET is SOC 2 certified
