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Who we are

UJET Inc., a SaaS startup that provides a revolutionary customer interaction platform, brings joy to customer support by helping companies resolve problems faster. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience.

Description

We are looking forward to welcoming a thoughtful, product-minded, and strategic user experience researcher to our fast-growing team. You are an experience researcher who can spearhead the setup of our UX research practice. You will be a pillar of the user experience team, a multi-disciplinary group of UX designers, UI designers and UX writers. You will partner with designers and product managers to plan and conduct both generative research to understand our customers’ needs, and evaluative research to suggest product improvements. Your work is imperative in delivering industry-changing great user experience we strive for.

Responsibilities

  • Map out business and product goals into research questions and plans
  • Designate the most effective study method to answer the questions
  • Design and conduct research that informs product roadmap prioritization and design decision-making
  • Lead all aspects of the research cycle, from scoping and recruiting to method selection, analysis and presentation
  • Set up and maintain research protocols
  • Recruit participants and conduct studies
  • Create and manage research roadmap and calendar
  • Be a tireless user advocate
  • Publish and evangelize results of research to the broad organization, and maintain a history of what we've learned
  • Keep up to date with industry knowledge and external studies, and share findings to the design team
  • Qualifications

  • 5+ years as a professional UX researcher in technology industry
  • A great portfolio of relevant research plan and results
  • Passion for understanding our users
  • Hands-on experience with various user testing methods for web and mobile platforms
  • Analytical and synthetical skills
  • Ability to work in a fast-paced environment
  • Ability to learn quickly about complex user scenarios and service systems
  • Highly efficient and self-driven
  • Great communication to customers, stakeholders, and leadership
  • Location

  • San Francisco, California